Customer Testimonials
My boss recently bought an explorer st interceptor police version from another dealer I came in around 4pm on 11/11 during my Veterans Day off and wanted to check one out. Upon arrival I didn’t see anyone anywhere but the managers little glass box. They didn’t seem interested in a sale as they kept on with conversation after I had made eye contact. So I left, worst experience I’ve had from a dealer ever. Usually they come greet you as you pull up to the door. 4-5 sales people just sitting while people leave is rude and unprofessional.
Excelente servicio de Sergio Bazquez. Gracias por tu tiempo y paciencia.
(Translated by Google) "Excellent service! I'm very grateful to Sergio Bazquez for his patience, honesty, and kind treatment throughout the entire process. It was very quick, transparent, and pressure-free. Highly recommended!" If you're thinking of buying a car, don't hesitate to contact him. Thank you for everything, Sergio Bazquez. (Original) "¡Excelente servicio! Le agradezco mucho a Sergio Bazquez por su paciencia, honestidad y trato amable durante todo el proceso, fue muy rápido, transparente y sin presiones. ¡Totalmente recomendado!" Si tienes pensado comprar carro no dudes en buscarlo. Gracias por todo Sergio Bazquez.
Tim was very courteous and informative during my test drive and vehicle purchase. Tim reached out after I expressed interest in a vehicle and was very prompt, informing me when it arrived.
I was really hoping to write a good review. They made the test drive and buying process relatively easy. Juan texted me the next morning asking for a review, and I've learned to wait and see how things go with the car. They committed errors of omission. To say I'm disappointed with the overall experience in the rear view mirror, is the most polite way to put it. The car came with only one fob, which I didn't find out until AFTER I bought the car (they failed to disclose this BEFORE the purchase). On the way ... Read More Google - Nov 7, 2026
Valentina made sure my vehicle was taken in on time for my appt and communicated with me throughout my service. The service at this location has always been the best!!!
Inaccurate pricing on their vehicles online.
Trustworthy people and they made it very easy and comfortable to buy my first financed vehicle!
Quick, professional, courteous service. Clear explanations by our blue service group manager. No attempt at an upsell.
Ray was awesome. I had a great experience having my vehicle serviced. Tonkin provided a shuttle so I could go home and work on my home remodel project while my vehicle was being serviced and they came and picked me up when it was done. My only recommendation on how to improve service is this: I stood in the lobby for some time not knowing who to talk to or if they knew I needed to drop my vehicle off. After about 5 minutes of standing there awkwardly a lady noticed and asked Ray (who was busy) if he could help ... Read More Google - Nov 4, 2026
Service department worked promptly and communicated throughly with me while my car was in for some warranty work. They made it very easy to work with them.
Service writer Ray Valero was a pleasure to work with.
Great customer service as always! Ray takes care of everything, no hidden fees, no surprises.
Brought my van in for a recall. It was taken care of quickly and also did a multi point inspection which gave me a heads up on maintenance that will be needed. I appreciate all their efforts!
Best experience EVER!!!! Juan was kind, friendly and very informative. If you’re looking for a good salesman to help you with your car buying experience Juan is your guy!
The service was prompt and everyone was very friendly and professional. They turned my vehicle around in the same day even though the work scope increased.
Great service, very fast and efficient. Valentina was very knowledgeable, got me the service/parts I needed (and only needed) and told me exactly what to expect for my future services with them. No BS. I have a Nissan as well and they took better care of me then the Nissan dealership I went to before Tonkin Hillsboro Ford.
This was one of the simplest car buying experiences of my life. No unpleasant games or psychological warfare like most dealerships engage in. Ask for Juan!
Great service every time! Ray goes above and beyond to make sure everything is perfect! ⭐️⭐️⭐️⭐️⭐️
I had a problem with the AC in my truck, and as a first time customer at tonkin I was happy Ray could schedule service that was convenient for me. After I arrived Ray and I discussed the issue with the truck , then I used their shuttle service to get home. After 2 hours Ray called and said the mechanic completed the diagnosis and found the AC was at factory specification and apon further investigation discovered the cabin filter was clogged not letting the air flow . I said that was from a lack of maintenance from a NW dealer I had ... Read More Google - Oct 23, 2026
I worked with “Jo” on buying a used car from Tonkin Ford in Hillsboro. She was fantastic to work with. It’s was a pleasure to have all my needs met. Good communication and salesmanship. I also had the pleasure of working with Jake the manager. Both were very friendly and not pushy. I will recommend them both in the future. Thank you.
On time and on schedule
Misleading completion dates. Nice staff but seemed unorganized at times.
Sergio Bazquez was amazing from start to finish! Made car buying a whole lot easier and will definitely continue to come back for any car services I need! Sergio made us feel comfortable and got us the exact vehicle we needed! Thanks for all your great work!
I went in for regular maintenence and Ray was very helpful.
Very helpful and friendly was very happy with the outcome only wish they would let me know about a loaner car at the beginning Tom was very helpful and made sure my car was covered under my extended warranty
They did an awesome job communicating and got my car fixed up very quickly. I will absolutely be coming back again.
As a person that has no patience for the car buying process it was quite painless. There were no add ons to the price, it was all included. No surprises. Everyone was very helpful. They even delivered the car to my home.
They get 2 stars for having the vehicle we wanted and Tim spending time with us driving it and trying to get a deal done. The lot lady with all of the keys was super friendly too. As for the rest of the experience, it wasn't good. Low-balled our very good condition trade (way below KBB trade-in value) and would not budge on their listed price. When it came down to it, with trade we were about $4k apart on a $45k car. I asked Tim to come back with something in the middle and we might meet there too. ... Read More Google - Oct 13, 2026
Had a great experience working with Juan at Tonkin Ford. He was professional and helpful in finding me a vehicle that suited my needs and a fair price. Easy to work with the whole team, no BS and no typical dealer nonsense.
Lizzie was very helpful, showed me a car I was interested in and took for a test drive. I ended up not purchasing that particular vehicle, but I would absolutely go back to this place for car shopping. Lizzie was so nice and genuine!!
Good job! My 2015 F150 platinum truck transmission never worked better since the software update. Thanks! Ray was great to work with!!
Tonkin Ford in Hillsboro was great for service. Tom was the service guy who checked me in, he was super: friendly efficient and knowledgeable. They took care of my car in less time than they estimated, and at a reasonable cost.
Easy process. Juan was very cooperative in communicating all our options and helped us navigate with the decision making. He gave us room to think things through and feel good about our decision. Good experience!
Ray was great
Our Salesperson, Elizabeth did a great job helping us to get our truck. Great listener, friendly, and exceptional salesperson. Thank you Elizabeth.
Thanks Valentina for taking care of my maintenance appt. Service was quick, efficient and professional.
They had a good selection of Maverick trucks. I was able to compare and test drive 4 different trim packages (XLT, Lobo, Lariat, and Tremor). I was able to select the one I wanted and get through the paperwork in just under 2 hours. Process was quick and easy
I will continue to come back because my service had always been very good.I am completely satisfied
Lizzie was great. She listened, offered great advice, and helped me get a fair deal. Would recommend.
They have a good selection. The people here are really friendly and helpful
Horrible customer service. I walked into the main office and there was no one there to greet me, then two sales people walked by and I got no acknowledgment still. Then another customer walked in about 4-5 minutes after me and he was greeted and was taken care of. I will never go back regardless of the car.
Ray was great and kept me up to date on what was going on with the car while it was in the shop. Unfortunately parts to a long to to come in, but sometimes that can't be helped. Car ran great after everything was fixed
Friendly staff. Easy to work with before and after the sale. I think they had all my concerns in mind
Ray was very courteous and helpful with my vehicle needs. He got me in right away to have vehicle inspected, we were traveling far and needed prompt attention for an issue. Very satisfied with the quick service ! Thank you !
Great service, pleasant and knowledgeable service advisor. Valentina did a great job, explaining everything carefully and methodically
Couldn’t have picked a better car dealership if I tried. Very helpful and courteous. I would definitely come back and buy my next vehicle from the Jake’s! Even the sales manager stopped by and thanked us!
Poor comunication between staff and customers. I went to look at a car that I inquired about the day before and went in just to find out it was sold the night before. I did not get any notifications. The sales people didn't even know what was going on when I showed up. I wasted my time.
Lack of communication and dishonest!!!!
This shop & its employees are extremely focused on customer service. I was offered a ride to get lunch, and was checked in on regularly, with updates on progress.
Valentina was great. Everyone was nice. Service took twice as long as they said it would. I waited but next time I'll probably take the shuttle
Val is the best service manage around , great comms!
Fast service.
Very disappointed with this dealership. I purchased an electric car whose charging cable was found, upon returning home, a cable that was wrapped in electrical tape, covering four large gouges in the cable. The cable does not work and will not charge my car. This dealership and its GM Jeremy will not replace the cable stating, the car shouldn’t have come with a charging cable to begin with. I am unable to charge my car while it’s at my home. Shame on Ron Tonkin. I’ve also reported them to the BBB.
Very poor customer service. The management was unreachable for resolution. Will never buy from them again or recommend them. Very disappointed.
I've used this Ford Dealership for 39 years. Purchased many Ford vehicles here, had work done on them for decades here. Now Ford is into RIPPING CUSTOMERS OFF! They make claims like "lug nuts" are rounded, they replaced two years ago, they are the only one's taking the tires on and off, then want 240 bucks for 10 of them. ChatGPT and Grok say they are stealing. I will not use these people anymore.
All staff was accommodating, transparent, and apologetic when expected outcomes didn't plan out accordingly. Ray, my service advisor, was thorough and made sure to check in with me constantly when improper parts caused delays on my repair.
I purchased a commercial crane truck in July. When I originally went to look at the trucks they all had dead batteries from sitting so long. Not a big deal, so I couldn’t start and run the truck I eventually purchased. I’ve ran so many so didn’t really need to run it.
We made the final deal and arranged the purchase. I told the salesman Juan that I wanted the batteries replaced as it had sat for so long I was positive they would need to be replaced (this is what I do for a living). He ... Read More Google - Aug 31, 2026
Sales people were helpful. Service personnel upon arrival appear apathetic toward me as a customer bringing my vehicle in with a scheduled appointment. I was ignored for 10-15 minutes before informing I had an appointment.
They said my truck battery was bad. Tried to sell me a truck battery I didn't need. Had my battery retested at Les Schwab and my battery was at 90%. Don't appreciate trying to be ripped off. I will not use this Ford repair shop again, and will tell my friends.
Terrible experience here, took my truck in to have a specific issue looked at and not only did they completely disregard my issue but the repairs that they did do didnt fix their issues. Huge waste of time and money.
Friendly, helpful, and professional. I appreciated the time they spent on my purchase and trade in. Trade in value was a fair price.
I would not recommend Tonkin Hillsboro Ford based on my experience.
I purchased a vehicle from this dealership and was disappointed by what I discovered after taking delivery. In my opinion, the vehicle's condition was not accurately represented during the sales process, and there were issues that I believe should have been disclosed before the purchase. Had I known about these concerns beforehand, I would not have moved forward with the transaction.
Shortly after taking ownership, I encountered significant problems with the vehicle that caused me serious concerns about its condition and reliability. As a customer, I expected the ... Read More Google - Jun 20, 2026
DETAILING SERVICE! WILL NEVER GO AGAIN! I went to Tonkin about a month ago for a car detailing because I was guarenteed an excellent service. When I showed up for my appointment, I was not found in the system at all and they tried to give me a higher price quote from what I was told on the phone. I thought maybe I had went to the wrong place so as soon as I started to leave, I called back the number to where I called and it went straight to them. Not sure what the mix up was, so ... Read More Google - Jun 19, 2026
Valentina was very helpful and informative of my service needs. I will be contacting Valentina next time I need service for my automobiles
Service department doesn’t know what they’re doing, quoted me $509 for ptu fluid change on a 2016 ford explorer, guy told me it takes 3.5 quarts of gear oil when I know for a fact it only takes .83 quart, takes minimal research to figure out plus I’ve done it myself before. Do your research first before I honestly wouldn’t even trust them with an oil change. Crazy.
This is a terrible dealership!! Management has no clue how to train their salespeople. If I could give ZERO stars I would. Went in on a Sunday morning and liked a truck. But the air conditioning didn’t work and a turn signal was out. They were replacing but every time I asked a question to a salesman named Tim McAdams he had to get up and go ask someone else. He had no clue and no training. Then Monday and Tuesday goes ny without any communication so I had to call the dealership and no one had a clue ... Read More Google - Jun 8, 2026
Val is awesome she, kept me up to date on the repair of my car. Val is friendly, upbeat and knows what SHE is talking about! I will take my vehicle to the Ford Dealer again. I had a awesome experience. It was a looooong day.
I bought my car here last year and it was a great experience! Sales and finance team were kind and helpful. Then, yesterday, I brought my car in for an oil change. The service team was kind, helpful, and efficient! They even helped me figure out how to use my Ford Points. Overall, a fantastic experience. I’ll be back here next time!
Mi experiencia con Benito fue muy positiva me ayudó muchísimo con mi ford explorer 2015 quedó como nuevo
I have been coordinating service with Ray with the Blue Group. His patience and knowledge have been most helpful. He has not only been aware I NEED my cat to work, but coordinated service so I could be done in a timely manner. He patiently explained my fee vs warranty so I understood all charges. Plus coordinating my shuttle service. I feel well taken care of and valued. I go back Wednesday for one more fix before my work day. Ray’s attention to my work schedule has greatly reduced my stress of having no car. Thank you Ray and ... Read More DealerRater - May 5, 2026
Worst service department in town! I have taken my ford her for years to get serviced. Last couple of times have been terrible. Two days after getting an oil change I ran out of windshield wiper fluid, they have never offered any preventative maintenance on my vehicle, there’s is a recall on my vehicle no mention of that during or after the service. You will be lucky if they even provide you with an invoice with the services they said they provided.
Lowball trade in, selling vehicles with damage and covering it up. Then wont fix it. Implying your fault, when not possible after taking ownership 45 minutes earlier
Benito and his team were amazing to work with. I will definitely recommend Tonkin Ford of Hillsboro to anyone looking to work with friendly people who are extremely knowledgeable and great at what they do.
Very efficient and prompt with their Mobil Unit for older people like myself who can’t always make it to the dealership for service. I would recommend it for anyone!
Bought a used 2021 Ford Ranger for $36,000 12,000 miles on it had a 3 inch lift put in it wheels tires grand total of over $40,000 truck has 108,000 miles on it and the transmission went out for no reason no symptoms no nothing just died in the middle of the highway when I called Ford they told me it’s man-made that just happens. Has anyone else experienced a transmission going out in a four year-old car or five year-old car my bad with a little over 100,000 miles and has had every service to the transmission at every 30,000 miles as recommended. I’m 47 years ... Read More Google - Mar 28, 2026
I purchased a Mustang in 2024, and at the time the transaction was quick and seamless. However, my experience since then has been extremely frustrating. In 2025, I traded in the vehicle and have been trying to get my GAP coverage canceled since November. Each time I’ve called, I’ve been told that the cancellation form was processed and that a refund check was on the way. After five separate calls with no resolution, I finally asked for the contact information for the GAP provider.
When I contacted Prosidium directly, immediately after speaking with the dealership’s finance manager, who assured ... Read More Google - Mar 26, 2026
The service team staff was very friendly and the voiced video inspection explaining what was inspected and done was a really nice feature
Everyone there is professional, courteous, and helpful. Phones answered by real people is appreciated. Thx!
They got me right in . Took care of my problem . Super fast & great people to have the work done for me & my truck. Thx you .
My service man was ray. He explained everything to me and was very thorough and professional. Thanks ray
Service manger Bonito has always taken great care of all my cars and my families vehicles,
Service was prompt and I was kept informed of all aspects of my appointment. Employees were extremely helpful. Nice crew!
Ray Valero did a great job. His service was friendly and his estimate on time was very close. He worked hard to keep the cost down. He was recommended to me.
Austin was nice and helpful. I’m going back He’s a 10 in service
Service was friendly and prompt. I was kept informed of the progress and estimate on time was very close.
Professional and personalized service. I will continue to use Tonkin Hillsboro Ford as my preferred automobile service dealership.
Absolutely TERRIBLE! If I could give it less stars I would. Ray, he came off nice at first but it’s all for show. Ray obviously doesn’t care about your vehicle. He did his best to try and get us to trade our vehicle and strike a deal with him for a different one at their location. Ray in fact, gave our vehicle back WORSE! Ray had my family ride at their location for MONTHS!!! MONTHS!!! With zero progress! Then he said they finally got the part they needed and “repaired” my vehicle. When I came and looked at ... Read More Google - Jan 10, 2026