Customer Testimonials
Excellent service
We had a great experience at Tonkin! Sergio B was very helpful and profesional, answered every question, walked us through it all step by step. Really went above and beyond. Thank you Sergio for helping us find the perfect vehicle for our family!
Great experience, they were very friendly and knowledgeable. Did a great job and in a timely manner, I thought I was gonna be there all day, but they got on it right away. Great place would recommend
Our experience at Tonkin Ford in Hillsboro was perfection! Everyone we interacted with was polite, knowledgeable, attentive and friendly. They shoes great interest in our needs and we didn’t feel pressured or rushed. We are extremely excited about our new Mach E - who wouldn’t be ?! 🙂 Thank you to Tim and and the team. -lk
Worked with Sergio at Ron Tonkin Ford in Hillsboro. He made everything go so smooth. Very happy with my new 2025 Ford Mach-e!
Valentina was a great to work with. She got my diagnosis done quickly and was very clear about the findings.
Ray was very nice and they got my truck repaired and back on the road before closing so I could head back home to eastern Oregon first thing in the morning.
Excellent customer service
Valentina was fantastic. Great communication and customer service. The whole experience was great. The car had been sitting and we needed to deal with some electrical stuff and give it a once over. Fairly priced, didn't push anything that wasn't absolutely necessary. The car was given a thorough check out and recommendations made. I've used them a few times now, and every time I've been impressed. I recommend these folks wholeheartedly!
I felt that Noah and also Valentina listened to my request for service on my 1997 F-250HD. Previous serviced at McKenzie Ford and the best diesel mechanic was still working for Ron Tonkin. Service was fast and communication was done professionally. We will return for future auto service and maybe sales.
I worked with Sergio at Tonkin and he made our experience with buying another vehicle through Tonkin smooth and had great customer service from start to finish! We will continue to be returning customers with Tonkin Ford.
Super helpful and quick we had some trouble trying to find some information but Val was super persistent and was amazing
Such a fantastic experience! Addi was amazing and answered all my questions and the whole transaction was hassle free low pressure.
From the first time Aditya came out onto the lot to greet me, he felt like a friend. I never perceived any sales pressure from him. He was just genuinely happy to answer all of my MANY questions—both on that first day, and for all of the following days as more questions and curiosities arose in my hunt for the perfect fit in my next vehicle.
Once I nailed down my ideal car, Adi went well out of his way to track down the exact ride I wanted. He coordinated with multiple other dealerships to work out a dealer ... Read More Google - Jun 2, 2025
Great experience overall. My sales rep and finance manager were both a pleasure to work with, and I feel very satisfied with my purchase. I'm so excited for this summer in my new Ford Maverick!
Amazing great people no pressure need more dealerships like here 👍👍👍😀
The customer service was excellent! The work was done promptly and at a good price!
I recently had to service my mustang at Ford and worked with Valentina, overall it was a great experience I had to deal with a bigger issue on the engine side. At every step she answered all my questions patiently and helped me through the process. Once my mustang was done she accommodated my wife’s car with no prior appointment and very efficient and quick. In short she is great tooo good to work with and great experience overall this time. Thanks Val for all the help
Excellent service. Frequent updates on service.
Huge shoutout to Adi at Ron Tonkin Ford! He helped my friend Aldo with his very first truck, a 2022 Silverado high country — and the experience couldn’t have been better. Adi was patient, knowledgeable, and genuinely cared about finding the right fit. He answered every question, made the whole process smooth, and treated us like more than just customers. If you’re looking for someone who’s honest and easy to work with, ask for Adi. Thanks again for making this a memorable first truck purchase!
Truck is fixed. very friendly and great communication.
Tonkin Ford in Hillsboro always has taken care of my car. My service advisors are friendly and explain things in detail to me.
The customer service I received from Tonkin Hillsboro Ford was outstanding! From the moment I walked in the door Valentina made me feel like family, so sweet and engaging and making sure they heard and understood what was wrong with my vehicle. She kept me up to date on the entire process, and gave me a car that fit my family of 5 (3 in carseats) to drive while they had my vehicle.
In and out in no time.
They were not pushy trying to get us to buy a car. They let us test drive as many cars as we wanted.
My experience with Harrison at Tonkin Ford was great. I called ahead with the parameters of used vehicle I was looking for, he very quickly find a few and arraigned to come in. Met Harrison, very polite and easy to talk to. Quickly pulled the vehicle up and it met everything I had told him. Ran nice and was clean, especially for used vehicle.
Ended up driving off the lot with the vehicle.
Reason for 4 stars was the dealership no matter how hard Harrison tried (went back and forth half dozen times), they weren't willing to come down to ... Read More Google - May 29, 2025
Hillsboro Tonkin had the best service rating. And I can see why. They were very professional and courteous. And quick too. I will be returning for all my future service needs!
Service was good and they completed everything that was requested
Good communications and experience! Thank you!
Ray was great getting in and out in a very timely, no hassle recall event.
Juan was awesome! Bought a new F250 over the phone and he was great to work with! He even delivered the new truck to my home! I would definitely buy another rig from Juan at Tonkin!
Was treated well and with courtesy by the service writer. Was keeped well informed and in a timely manner.
As always Benito was great and good to work with
Jaun did me good. In and out in under two hours.
Updated! After talking to a really nice Manager all
My morning went great! He address my concerned and got me schedule
For
Tomorrow!
Thank you!
I am writing to express my deep frustration and disappointment with the service experience I recently had with your dealership. I called to schedule a free oil change that was promised to me as part of the purchase of a brand-new Ford vehicle—in fact, I purchased two new vehicles from your location.
However, the service never even happened due to the poor and unprofessional treatment I received before the appointment could even take place.
... Read More Google - May 19, 2025
Juan was very good to work with. He was friendly and knowledgeable about the vehicle we were purchasing
My experience was great. The only issue I had was when I left I tried calling and emailing to ask a quick question. No one answered the phone and no one returned my email. All I suggest is adding a voicemail to have someone call back. Other than that, great experience while I was there!
The overall sales experience was exceptional. They knew exactly what I was looking for and found it for me. This was the easiest experience ever. In the past I have used other dealers, but would highly recommend Tonkin before any other
Great service and communication! Val was great and totally pleasant to work with and she was great about keeping me informed of the status of my truck and sending quotes promptly. Service was quick and I got my truck back before the quoted return date. All in all I was pleased with my experience I would recommend others to use Tonkin Ford Hillsboro and ask Val !!!
Little mix up on the re-call parts, not Ray’s fault but Fords process. All in all great service!
My entire experience with the Tonkin Hillsboro team has truly exceeded my expectations. Harrison, Chad and Noah provided the most professional, courteous and service oriented care I have ever received from any car dealership. From the purchase of my used vehicle to the service visit, everyone has been top notch!
My wife and I purchased a new truck this weekend and could not be more pleased with the experience. Juan, Chad, and the rest of them team made us comfortable the whole time and even stayed late to get the deal done. I will be calling Juan when it’s time for the next one.
I had my truck dropped off at this dealership to diagnose a few issues I was having and had nothing but a pleasant experience.
I specifically worked with Valentina, who has amazing customer service skills. What ever shes being paid, it likely isnt enough. Very prompt in responses to texts, informative of what's happening so I'm not on the dark on timeliness or specifics.
I even locked myself out of the car by tossing my bag in the back with keys like an idiot. Within 30 minutes, Valentina was at my location ready to unlock the car and save ... Read More Google - May 16, 2025
Went in recently for a couple recalls. It was easy to drop and pick up. Ready on the same day. Offered a service to deliver it and also for a lender car (though I didn't need either so can't comment on these). I didn't even deal with any upselling even though I expected that at some point. Valentina was great to talk to, great communication skills with updates and things, on top of it all. My car was returned with everything finished and looking how I left it to them.
Overall, easy recommend! I always go straight ... Read More Google - May 11, 2025
Friendly and Patient
It was really nice not to have to take my car into the dealership and wait there. The valet service is a really nice addition. The only negative I have at all is that they kept the car for 4 and 1/2 hours.
Phenomenal service on a recall and some repair work! I can heartily recommend Benito and the rest of the service department at Tonkin Ford!
The service team was great. They helped me work through an electrical problem for my 2017 Explorer that was a reoccurrence.
Ray did a fantastic job, as always. I highly recommend his service. He communicates well and follows through on any advice or options available to make the best decision on the given maintenance or service for my vehicle.
Very professional, good service
Great deal and great help
Valentina, is an absolute pleasure to work with . Very responsive, as well as considerate of our time as we are a small business that needs our vehicles on the road !! Would definitely recommend to others 👌
Awesome team, helped me with financing for my first brand new car. Got more or less what I wanted at a price I can afford
Trustworthy friendly fair have had service done on my cars since 1985 have always been satisfied with service
Awesome oil change experience, great customer service, excellent deal and highly recommend. My favorite place.
We actually bought my vehicle from Damerow Ford and it has had a lot of issues which meant spending a lot of time in the service department there. It was a very terrible and frustrating experience after two years so we decided to try another dealership. I am so thankful we chose Tonkin Ford and was lucky enough to have Val as our service rep. She actually communicated what was going on, responded to any text or phone call and was persistent with the warranty company to get coverage for us. She provided amazing customer service, which was refreshing, and ... Read More Google - May 3, 2025
Valentine was amazing! When my transmission went out in my F150, it couldn’t have come in a worse time in my life. Valentina was not only supportive, but worked hard to find me additional discounts wherever she could. She answered all of my questions and kept me updated on the status of my truck before I even had the chance to ask. By far the best representative I have ever dealt with. She definitely sets the standard for high ranking customer service!
Had a great and easy experience dealing with Tonkin Ford Hillsboro, particularly with Harrison (sales) and Jacob (financing). The process was pretty painless actually, and they handled all of the ins and outs of the paperwork and getting the keys to my car in my hands. Buying a car can be a stressful experience but these guys really made it so much easier with their great attitudes and attention to details!
Very professional and helpful
Ray took care of the recall action on my car same day and accommodated a service valet delivery when I couldn't pick it up. This is the kind of service that deserves a 5 stars. Thanks Ray and Tonkin Hillsboro Ford
Adi was super helpful and would recommend him to be your sales representative!
Aditya was amazing to work with and made the process very easy and fast even buying out of state. I told him what i was looking for and he found it immediately and helped me along the way. Highly recommend Aditya and his team. Aditya is the best salesperson I have ever worked with
Sergio in sales was stellar! He made this such a smooth and personal experience. Chad in finance was also wonderful and very knowledgeable!
Very friendly and accommodating to my needs.
Very helpful and fast. Helped me get the best deals on parts
All the folks I talked to and dealt with at RT Ford were very friendly and knowledgable. Seems like a good group of people working with each other to help others and that's sure appreciated in todays climate! Special Thanks to Tim!! 🙂
I felt Tonkin’s Ford was fair and honest in my purchase of our 2024 Bronco. I’ll definitely consider them again for another purchase in the future.
Ray was able to work us in without an appointment, and took excellent care of us. I highly recommend him.
Hillsboro Ford is sold! From sales, to services. They really make it a priority to service your cars as soon as possible, where I have not found that kind of diligence at other fords.
Two other forms quoted me 1-2 weeks to even look at my Bronco that had an issue with the axle. Then said to get part and fix could be another 4 weeks.
Hillsboro Ford had it looked at within 48hrs, and fixed within 5 business days! Huge shout out to Valentina for making shit happen and getting my car looked at asap, and for the service guys checking ... Read More Google - Apr 27, 2025
I had a trip coming up when I got a text about a recall on my vehicle. Tonkin Ford, and specifically Ray Valero, really came through for me. They were able to get me scheduled quickly, and even if parts needed to be ordered, Ray promised they’d have me back on the road in time for my trip.
Not only did they deliver—they got everything done in just one day! Ray kept me informed throughout the whole process, which made it such a stress-free experience. He was knowledgeable, professional, and truly great to work with.
If you need ... Read More Google - Apr 27, 2025
Great buying experience. Flexible and professional service. The team worked with me on what mattered to me and even had a tech from a body shop come Down to the dealership to give a third party assessment on the truck. Legit. Five stars overall.
Valley was great. Thanks.
Noah is great! He is friendly and efficient at what he does
Valentina is a superstar Service Advisor! She does everything above and beyond! Always friendly and smiling all the time!
Ray and the service technicians worked hard to fit me in and solve a very confusing issue with my truck. I would refer all to try their services.
I worked with Valentina on getting a work van repaired, she was an excellent communicator and made the whole process easy to understand! I will look forward to working with her on my personal and work vehicles!
Our service writer was friendly and knowledgeable about our vehicles issues, and service technician was able to diagnose the cause of the problem quickly. I would recommend Tonkin Ford service department.
They are reliable, honest and operate with integrity!
Great service. Extras like a shuttle to my house after car drop-off and then bringing my car back to me was soooo helpful. Also, great communication from Valentina every step of the way.
Ray gave me exceptional service from start to finish. He explained what was to be done as well as checking the two recalls that I had received. Ray arranged for a driver to take me back home and messaged me after the car was checked. When I returned to pick up my car, Ray greeted me. The next time I need service, I will feel very comfortable returning to Tonkin Ford , and Ray! Donna Ross
Benito Martinez went above and beyond in looking after me and my F-150. I will definitely recommend Tonkin Ford’s Service Department to anyone looking for quality service.