Customer Testimonials
Juan helped me with my new F-150. I was in and out within an hour. When I bought a new car last year, at a different dealership, it took six hours. These guys are great. Would recommend.
Ray was great and very knowledgeable. Kept me up to date on the service. Will be back to enjoy the comfortable atmosphere
Great service!
As always, the service team is great. But $100 to change the oil on my truck is outrageous and I'll get that service done elsewhere from now on.
I had originally ordered Ford Mach E Select from Newberg Ford in Newberg, Oregon in November of 2021. Newberg had screwed up my order and had reordered another car of the same type in the middle of April. It had been 361 days since my first order when I started my second search. It just so happened that Tonkin Hillsboro had one on their lot. Juan Aguilar was our sales person. After I contacted him about the car, the first thing he did was to send me a movie of the car in detail, and let me know that there were people ...
My son’s car was stolen and we needed a replacement quickly for his commute. Salesman Frankie went the extra mile finding the perfect car, even though I gave him very narrow options we would consider. He was patient, respectful, and helpful. The same is true of Alex and Chuck who managed the finance side for us. My son and I recommend this dealership and these individuals with four thumbs up. Thanks in particular to Frankie to ending what had been a frustrating search.
Juan and rest of the team were enjoyable to work with and actually made the buying process quick and painless! I am so happy I went to Tonkin Ford!
Ask for Juan
I left a review based on my visit on October 15th at Hillsboro Ford. I had a very negative experience. Most recently on November 3rd I have been helped by an amazing service rep Valentina. Who I recommend you speaking with if you get your vehicle serviced here. She is very clear & punctual. She has made me feel like she puts the customer first & cares about my vehicle. She has been helpful through the whole process of the issues I had at my previous visit and taking care of them. I also would like to thank the service ...
Very satisfied with service to my vehicle and thought Tim was very helpful.
Had new tires installed on our work van. Exceptional customer service and work performed.
I got the car I wanted and my buying experience was fast, easy and friendly. Who could ask for more. Ask for Juan!
Benito Martinez, Service Specialist for Tonkin Ford Hillsboro, is the person to see when you need dealer repairs and maintenance.
Great experience! Needed a routine oil change; at the last minute I added windshield wiper replacements. Also asked for a "winter check-up" which they automatically do as a part of their service. I had a complete, written itemization of the current status of battery, brakes, tires...and a realistic recommendation re: services I might need in the future (without any hype or upsell). Clean and comfortable place to wait while the service was taking place. Seriously...why would I go to another place? I wouldn't! Very happy with Tonkin Hillsboro Ford!
I've only dealt with the service team. Courteous customer service, timely scheduling,very thorough and helpful. I would definitely recommend and trust them with my vehicle.
Tonkin Hillsboro Ford was very helpful in the purchase of our new Bronco. They were going to deliver the Bronco to us despite being out of their immediate area. We will be happy to send folks to see them again!
I'd like to thank Benito and the Service Dept. at Tonkin Hillsboro Ford as well as Parts Dept. I had a challenging electronics issue that was solved in a very expedient manner with great communication. I feel I can rely on Hillsboro Ford specifically because of Benito's assurances and communication!
Very helpful, awesome, and supportive group of people! Made my dream of owning a Mustang come true. Thanks!!!
I have an excellent experience here at Tonkin Hillsboro Ford, they took care of me. Juan is a great salesman, he took the time for me to buy the right truck. 1000% recommended
Great experience every time! Even though their name has changed it's still the best place to buy your vehicle. Ask for Dan he is the best ever. 9 family vehicles and counting. Thank you Dan!
Benito ensures my vehicles are always in shape no matter what issues arise. He communicates every step of the way and keeps me on the road safely and quickly. I appreciate his customer care and great service.
Autumn helped me through the process with ease and got me out the door fast! Good thing, because I was buying a van for the two newborns coming home and I needed something to be easy this week!
We bought a new ST Explorer from Jacob, he was great to deal with. Kudos to the whole team there, they stayed after closing so we didn't have to come back the next day (we live over an hour away). Best part, no pressure, no games and no tricks. We were able to get the deal we wanted and would definitely go back again.
I feel that I am at the best Ford Garage in the country. The work done is the best that comes with being dependable which, counts for safety, on the road and, keeping my car running, hopefully a long time. I've visited a lot of times and, the good work is something that is truly a reason to have for my choice for a service garage. I am comfortable with the friendly staff and, explanation of what, will be needed.
We just purchased a palisade and can’t stop talking about our experience. We came in with lots of questions and we’re extremely well taken care of. We weren’t there for long and got all our questions and needs met. Tim McAdams took great care of us along with Tony and Eric in financing. I appreciate every one of you 🙏🏼
This is an amazing dealership with amazing service
We had a great new car buying experience with Tonkin. I normally do not share thoughts but must with this. Our salesperson Autumn was amazing. She knew her product, was friendly and was fantastic with our 6 yr old son. They even stayed late to finish our financing. Thank you so much Autumn and Eric! We love our Expedition and cannot wait for a big road trip! 🙂
I bought a used Lincoln MKZ from Jacob Lacatus. He was really nice and friendly. He walked me through the entire process without being pushy and very helpful, he searched and found the best deal for me absolutely I would buy from him again,, thanks Jacob. 😃👍🏻
Dan was a great sales consultant. When ready to purchase a ford give him a call.
My experience with Dan was great and not stress in compared to my last Edge purchase. Everyone at the dealer were respectful.
Autumn went the extra mile to check to see whether a car I wanted was available. She answered all of my questions quickly and directly. She set reasonable expectations and I feel that she went out of her way to assist me.
IT WAS FAST AND FRIENDLY WITH A DEAL GETTING DONE IN A TIMELY MANNER. I WAS HAPPY WITH SALES
We have all likely had a poor experience buying a car. It is without hesitation that I write to share the incredible professionalism and care with which Autumn Sanchez handle my purchase of a 2017 Nissan. I was treated with the utmost respect and integrity, I never felt that I was being sold on something, rather, Autum, made it clear that she was there to help me, not sale me. So, that's why I purchased the car from Tonkin. I appreciate honesty, I appreciate being looked at like someone who needs help, not some phony scheme devised to comply me ...
Love
Always love going to you guys. Best stuff to work with.
Customer Service 5 star. Leanne you Rock
Good experience with the salesperson, Jacob Lacatus, manager Ken and finance representative Eric. I appreciate that Jacob reached out after receiving my origional inquiry via email. The sales experience was good without too much back and forth negotiations. My opinion is Jacob will be very successful. Hang on to him. Thank you, George and Debbie Benz
I had a few issues with a used vehicle that I bought at Tonkin Ford. The staff there reached out to me and we’re able to get it all squared away for me, which I was not expecting. Highly professional and very accommodating. Thank you for the great experience and I will keep you in mind if I have future car needs!
Mike was great from the beginning and went above and beyond by sending me a video of the Truck without me even asking. He met all of our wants (demands) and never once put any pressure on us. Everyone at Tonkin was great that day. Shout out to the folks in the detail shop as well as Marc in finance.
Had a great experience, they helped me get a great first car!
They have quality trucks and work to make the deal! I would purchase from them again!
We bought a new f350 and Autumn our sales representative was very helpful, and was able to get our transaction done quick and clean.
Autumn is a great representative of Tonkin ford, she is vey professional and courteous. Her customer service skills are exemplary… we will be back to our full size bronco… Thank you
Mike did a fantastic job of finding the right vehicle for me. He was knowledgeable and helpful at every stage. My 2017 Highlander is a dream come true!
Simple, no-frills, straightforward experience here. Jacob was great, worked with me from start to finish, got a fair deal and in and out within a couple of hours. I don't need a posh experience with big screen tvs, massaging chairs and cappuccinos... I'm trying to make a deal and bounce, not hang out in a hotel lobby. If they have a car you're interested in, just go there and they'll make it happen.
I've been a customer at Hillsboro Ford since 2003. The sales experience has always been outstanding, as well as service after the sale! All of the staff work hard to get you into the vehicle you'd like at a price and payment that fit your budget. A great place to go for your vehicle needs! Thanks to Jacob and Juan for their time and help. Either/both go the distance to make the process smooth and painless!! Highly recommend either!
Great service and great people! What more can I say?...
I had an enjoyable experience buying a car in this market. I met with some really good people in this dealership. I communicated with Julia, Tim McAdams, Darwin and Eric. There was no pressure and they were all forthcoming on the expectations. I was impressed by the dealership and specially thank Tim for making the car buying memorable. I would surely recommend working with the folks in this dealership if you are looking for any car on their lot.
We have never been more pleased, more appreciative, and extremely blessed to have worked with Jacob and Tonkin Ford once again! This is our third deal and it could not have gone any more smooth and stress free, Thank you Jacob and Tonkin Ford for once again taking the best care of us - CUSTOMERS FOR LIFE! Blessings! Kam and Brenda
Jacob really took care of us! He delivered our truck to us, over and beyond Customer service! Great experience overall!
Jacob was extremely helpful and made our experience of buying a car easy and enjoyable!!
Great place good service with good people
Purchased used f150 from Jacob. He was really nice and friendly. Walked me through whole process without being pushy. I would buy from him again. I met a lot of sales people looking for the right truck for me and Jacob was the best. Had comp service (oil, lube) and Anton was nice and helpful, took about an hour from parking in the service area. Facility is clean and open.
[Ed.] Changed the review from 2 stars to 4. Lance Nolte worked very hard to get the reservation money that we paid back to us. He gets all the credit for the work done. Still no 5 stars because I have no other experience with Tonkin Hillsboro Ford.
great experience. Very informative on all models. Helped us figure out what we wanted
Friendly service and quick turnaround.
Great service center. They communicate through the entire process until service is finished. The also do a walk through before starting any work to ensure all parties agree on what is being fixed or looked at. I very much appreciate that. I am also thankful that the team does not try to upsale you on your service. They will talk through the difference of what is recommended and what is required for your fix/service. You don't get that at other non-Ford dealerships. Awesome work Ford Team!
I had a real good service experience with Benito. He was thorough and took the time to listen to my issue. He even had me test drive with a transmission technician Darryl who was attentive to my issue/problem. I look forward to work with Benito on all my future service needs, as solid customer service was provided.
I was very impressed with Eric Fontaine. From the moment I reached out with interest in a vehicle, he worked with me from the beginning to ensure I left the dealership satisfied. He was kind, courteous, and very easy to work with. He was one of the best car salesman I have worked with and I highly recommend him to anyone interesting in buying a vehicle.
Jacob Lacatus was phenomenal! He made it super easy for me to factory order the vehicle I wanted. He was very patient and knowledgeable about the different options available on the model I was considering. Then, it was a waiting game to see when Ford would start the build of my new vehicle. No movement had occurred but a new vehicle arrived on the lot and Jacob called me immediately to see if it was something I wanted to look at. Not only did he remember what my build was, but he also took the time to reach out to ...
Amazing place, great staff, always has the right rigs when I need them!
Sales was pretty straightforward and I feel like I got a fair deal.
I am a lifelong vw owner and after purchasing our last car I said it would be the last one we ever buy. Between there terrible service and lack of care for customers it was enough for me. We switched over and from the START our service with the sales team was out standing! Juan was amazing, easy to work with, stroller communication and all around good guy! We will forever be ford owners after our great experience with your dealership! Thank you for making the transition so easy!!!
Your service representative Benito is a jewel. I have worked with him for 13 years on a couple of vehicles and he has always provided me with great service. This time he went beyond the call of duty, as it were, taking the initiative to work out a savings of several thousand dollars for me through a Friends program. I can't thank him enough.
Always prompt and great customer service.
Easy and simple, Juan was fantastic!
Sales staff were professional and honest about delivery timing
Awesome staff and always very helpful! Great place to purchase and service your car! Hailey one of the employees did a wonderful job making sure my service appointment went well and keeping me updated on my cars condition!
We walked in there not knowing if we were going to get approved for my husbands dream truck. Timothy McAdams, was super helpful form the start made the process super easy and simple explain every little detail and was able to get us approved for a beautiful truck. Definitely recommend going there for your dream truck specially for this weather.
Jacob was a great sales rep to work with. He was patient with our questions, relaxed, honest, and not pushy at all. We worked with him to get the car we wanted at a decent price considering the current supply chain situation. Our car was clean and ready to go when we arrived. Eric from finance was also honest when giving us financing advice.
Eric was awesome! Process was quick too.
I hate shopping, especially car shopping, so I really appreciated it when Jacob picked me up all the way from Hillsboro to come and test drive some cars. I had previously called three other dealerships, all of which refused to come and get me to test drive a car. One dealer even told me he could only bring me the car if I bought it first. Their loss. Dick’s gave me a fair deal on a great used car. And I received a friendly video thanks from the manager that made me smile. Good service is so rare these ...
Juan was great to work with and very genuine and informative. I would definitely use him for any future purchases and recommend him to others. The dealership team was also very helpful and it was a straightforward process throughout.
Fast dependable / competitive service!